1. Introduction
At Abright Forge, LLC, we act as a dedicated service provider facilitating SMS notifications on behalf of our partner retail stores. This Privacy Notice outlines how we collect, process, and safeguard customer data provided by our partners, ensuring compliance with applicable laws and Twilio's toll-free messaging guidelines.
2. What Personal Data We Process
We process the following types of personal data received from our partner retail stores:
- Customer Contact Information:
- Customer Personal Data:
- Name, address, email, and additional details if shared (such as gate codes)
- Message Content:
- Order updates, and delivery alerts
- Opt-In & Opt-Out Preferences:
3. How We Use Your Personal Data
At Abright Forge, LLC, we process personal data provided by our partner retail stores strictly for the purposes outlined below:
- Processing and Facilitating Order Communications: We use your personal data to support the processing of your orders. This ensures that your purchases are managed securely, correct order fulfillment and that deliveries go to the correct person at the correct address.
- Delivery Notifications: We send timely SMS updates that provide tracking information and delivery alerts. This enables you to monitor your shipment every step of the way.
- Status Communications: Our system may dispatch regular updates regarding your order's processing and delivery, including any changes or delays. This commitment to clear communication ensures you are always informed about your order's progress.
- Quality Control and Service Assurance: We utilize delivery records—and, when applicable, photos of deliveries—to conduct routine quality control checks. These processes help us maintain service accuracy, uphold the highest operational standards, and continuously improve the delivery experience.
- Service Improvement and Analytics: We may analyze order and delivery data in aggregate, non-identifiable form to improve our services, optimize delivery processes, and generate statistical insights. This analysis never identifies individual customers and is used solely to enhance operational efficiency and service quality.
- Feedback Requests: We may send a follow-up SMS after your order is completed, inviting you to provide feedback on your delivery experience. Participation in feedback requests is entirely optional, and you may opt out of receiving these messages at any time by replying STOP.
All use of your personal data is strictly limited to fulfilling our role as a service provider for our partner retail stores. We do not use your data for marketing or any purposes beyond those described above.
4. Data Sharing & Security
- Data Sharing: We do not sell or share customer data beyond what is necessary for the execution of SMS delivery services, photo storage and delivery operations. Data is exchanged only with authorized parties who help facilitate SMS communications.
- Security Measures: All personal data is encrypted and stored securely in accordance with industry-standard practices and Twilio's compliance guidelines, ensuring that your information is protected from unauthorized access or disclosure.
5. Customer Rights & Opt-Out
Customers have the right to control their data.
- You agree to receive SMS delivery updates when you provide your phone number at checkout or through your account profile. Message frequency may vary. Standard messaging and data rates may apply.
- You can opt out of receiving SMS notifications at any time by replying "STOP" to any message. All opt-out requests are processed immediately, and no further SMS communications will be sent to those customers unless they choose to re-subscribe.
- In addition to opting out of SMS updates, you may also have the right to request access to, correction of, or deletion of your personal data. To submit a request, please contact us at [email protected].
6. Contact Us
If you have any questions or concerns regarding this Privacy Notice or our data handling practices, please contact us at: